All new COLOUR or EXTENSION clients are required to fill out a new client intake form for their respective stylist. This helps ensure the stylist is briefed on your hair history, care routine, goals, budget and any other important information to ensure your service is booked properly. Haircuts do not require a consultation however if you'd like to discuss beforehand you're welcome to reach out via our contact form to chat.

Appointments can be canceled or rescheduled up to 48 hours prior to your appointment time.

If canceled less than 48 hours prior, an automatic 50% service charge will be charged to your CC on file. If canceled same day you will be charged 100% of your service fee.

There are no exceptions to this policy. If you do not show up on the day of your appointment or you are more than 10 - 15 minutes late for your appointment (depending on the service) this will automatically be considered a no show and 100% of the service will be charged to your CC on file and we may choose not to rebook you for future appointments.

We love your children, but due to safety concerns and limited space, we kindly ask you not to bring your children or any additional guests to your appointment. If you are without childcare during the time of your appointment, we ask that you please reschedule before 48 hours. This policy ensures that you and the rest of our guests have a relaxing experience at our salon and is made with your child's safety in mind.

Pricing can be found on our Vagaro booking menu. Each stylist has their own pricing, which reflects their unique booking options, expertise, and education. Final costs may vary based on service complexity and product usage.

To ensure the most accurate quote, we encourage you to reach out directly or complete our new client form — even if you're a returning guest. Please note that quotes may be adjusted during your appointment, but our team is always transparent and will discuss options with you if there are any concerns about pricing.

It may be something you wear, but hair isn’t a shirt or a pair of shoes. Time and product cannot be returned so refunds are not offered on any hair services. All services are guaranteed for 1 week after date of initial service so long as you are following the after care guidance of your stylist. This guarantee covers technical errors (ex. A foil slipping, a toner not fully covering, a grey patch missed.) Let’s be honest here, these hands are magic but they’re also human and mistakes happen. I’ll happily have you back at no additional cost to fix these boo boos if they do occur. But if you change your mind, decide you want more or less or something totally different that will be subject to a charge. 

Products can be exchanged for something else if they are more than ¾ full. We get it, sometimes we try something and we don’t LOVE it, so I don’t mind switching it up and offering you something else to take home with you so long as the product has only been used once or twice.

This space is INCLUSIVE & SAFE and all guests and artists alike deserve to feel safe and included when at Sunny Day. If anyone is making someone feel unsafe or uncomfortable you will be asked to leave and not allowed to return. This is a space of love and acceptance and either you’re here for it or you’re out.